Last Updated: January 9, 2026

At Tons of Tones, we offer non-tangible, irrevocable digital goods (presets, tabs, IRs). Therefore, we generally do not issue refunds once an order is completed and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstances can take place. We will honor requests for a refund only in the following specific cases:

1. Major technical defects: Although all the products are thoroughly tested before release, unexpected errors may occur. If a file is corrupted or technically defective, please report it to our support team. If we are unable to fix the issue within 72 hours, we will issue a full refund.

2. Product not-as-described: Such issues should be reported to our support team within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or personal taste (e.g., “I didn’t like the tone”) are not honored.

3. Un-downloaded Products (Cancellation within 14 Days): In accordance with the Israeli Consumer Protection Law, if you made a purchase in error and have not yet downloaded or accessed the digital files, you may request a cancellation within 14 days of the purchase date. We will verify in our system whether the file has been accessed. If no download occurred, a refund will be issued minus a legal cancellation fee (5% of the transaction amount or 100 ILS, whichever is lower). Once the file is downloaded, the product is considered “opened” and the sale is final.

Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@tonsoftones.com