At Tons of Tones, we offer non-tangible, irrevocable digital goods (presets, tabs, IRs). Therefore, we generally do not issue refunds once an order is completed and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances can take place. We will honor requests for a refund only in the following specific cases:
Although all the products are thoroughly tested before release, unexpected errors may occur. If a file is corrupted or technically defective, please report it to our support team. If we are unable to fix the issue within 72 hours, we will issue a full refund.
Such issues should be reported to our support team within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints based merely on false expectations or personal taste (e.g., "I didn't like the tone") are not honored.
In accordance with the Israeli Consumer Protection Law, if you made a purchase in error and have not yet downloaded or accessed the digital files, you may request a cancellation within 14 days of the purchase date.
We will verify in our system whether the file has been accessed. If no download occurred, a refund will be issued minus a legal cancellation fee (5% of the transaction amount or 100 ILS, whichever is lower). Once the file is downloaded, the product is considered "opened" and the sale is final.
You have the right to cancel your purchase within 14 days of receiving the product or receiving the document containing the transaction details, whichever is later.
If you are a senior citizen (aged 65+), a new immigrant (Oleh Chadash), or an individual with disabilities, you may cancel the transaction within four (4) months of receiving the product or the transaction document, provided the transaction involved a conversation (including electronic chat). We may request appropriate documentation to verify this status.
If you choose to cancel your order and return a product for any reason other than a defect, you are responsible for returning the item to us at your own expense. Upon receiving your cancellation notice, we will refund your payment within 14 days, subject to a cancellation fee of 5% of the purchase price or 100 NIS — whichever is lower. The product must be returned preferably in its original packaging and unused.
If the product arrives defective, fails to match the description provided, or is not supplied on time, no cancellation fee will apply. We will provide a full refund within 14 days of your cancellation notice and cover the return shipping costs.
Under Israeli law, products manufactured specifically for you based on special requirements or personalizations (e.g., merchandise with custom names, custom uploaded photos, or highly specific personalized adjustments) cannot be cancelled or returned unless they are defective.
If you have any questions about our Refund Policy, reach out — we read every message and respond within 1–2 business days.
